We started out at 5am on the 22nd for what was suppose to be 7 days on the road (5 days of visiting, 2 days of travelling) we got to the airport to find our flight was delayed for 4.5 hours. That wouldn't have been so bad if it didn't cause us to miss the connecting flight. (can you tell where this is going?) and with it being Christmas time, every single flight was sold out. So, my baby had his first Christmas in a hotel. (insert crying mother at an airport here)
It actually wasn't as bad as I thought it would be. We were given accommodation and meal vouchers and we were put up in a very nice room (I've never stayed at a Best Western that had down duvets before... nice!) It was while we still at the airport waiting for our luggage to surface that I realized the meal vouchers were great for the 2 'grown ups' but what was my 2.5 month old boy going to have...fries? I had packed his diaper bag with enough supplies for the 5 hour flight, and perhaps a 4 or 5 hour delay (if we had to await another flight..yeah right!) but I didn't have anything for 3 nights... So, off I went - babe in tow - to stand in another line to get some vouchers for diapers and formula for him. It was while I was standing in this line that a very nice lady (Gail) that worked for WestJet offered to hold the boy (so I could rest my arms)
After a bit of small talk, she asked me what I was waiting for, so I say my funny (to me) line "what's my boy going to eat... fries?" When she found out that we had limited diapers and formula, she took it upon herself to ensure that we didn't go without. She took the boy and me right over to the Pharmacy in the airport (I never even knew that some airports had pharmacies!) and made sure my baby had everything he would need for his 1st Christmas adventure! Gail even made sure we had something to eat before we left the airport by taking the 3 of us weary travelers for dinner - which turned out to be doubly helpful as it allowed time for our luggage to be found - then she not only arranged for her husband to come to the airport and take us to our Hotel, she came in to the hotel to make sure we were taken care of right away! now that's service! It's hard to be mad at WestJet when they went did so much for us - Everyone I spoke with at the hotel that was a stranded WestJetter had only great things to say about the airline, myself included..
We were even invited to go over to Gail's and spend some time with her and her family on Christmas Eve. right down to sweet pressies for our sweet boy.
totally above and beyond!
It really was an amazing time. and we totally did feel like we were in a WestJet commercial!
So a BIG BIG BIG thank you to Gail and to westjet for taking care of us and our boy - it's truly appreciated and the people we've told about our experience have been telling others about it - great customer service=good word of mouth advertising I guess!